FAQs + Customer Care

 

What fabric do you use for your clothes?

  • Our suits are made of 82/18 Nylon Spandex treated to give +UPF 50 Sun Protection and anti-wrinkling
  • All suits are lined with nylon

What are your modes of payment?

  • We accept payments via Paypal and online transfers (BPI, BDO, East West and GCash).
  • We also accept debit and credit card payments via Paypal's secure payment channel. Kindly select the Paypal option if you opt to pay via debit or credit card. (Note: It is not required to have a Paypal account in order to pay using your debit/credit cards.)

Where can I try on your pieces?

  • As of now, we do not have a physical store or retailer. You can refer to the size chart below for an approximation of the sizes. 

                  XS                    S                    M                   L                   XL

CUP           A                   A-B              B-C                C                  C

BUST      30-31            32-33           34-35          36-37          38-39

HIPS        33-34           35-36           37-38          39-40           41-42
WAIST       24               25-26           27-28          29-30          31-32

DISCLAIMER: All bodies are unique so if you’re in between sizes and unsure of what to get, you may send us an e-mail with your measurements and we’ll try to help you out as much as we can.

 

When can I expect my order?

  • Shipping usually takes 1-2 days for Metro Manila and 2-3 days for provincial addresses. However, please expect delays during holidays and inclement weather conditions. 
  • We offer same day pick-ups for delivery areas covered by Grab Express. To ensure we'd be able to accommodate the same, kindly reach out to us via e-mail or preferably via Instagram Direct Message.
    • Items will be shipped out from Fort Bonifacio, Taguig
    • Customer to be in charge of Grab Express booking. Pick up location shall be communicated via e-mail and/or SMS once orders are confirmed.

How much does shipping cost?

  • We ship our items via LBC at a fixed rate of PHP200 (Package can include up to 6 swimsuits only)
  • For deliveries via Grab Express, customer shoulders the calculated delivery fee

Return and Exchange Policy

  • For hygienic purposes, we do not accept returns for our products to ensure the quality of our swimwear and other pieces.
  • For size exchanges, please ensure that the hygienic sticker is still in place and hangtags have not been cut off. Please also ensure that the garment has not been used, wet, and washed.
  • We should be informed within seven (7) days upon receiving the item to ensure that all items are unworn and in the same condition you received it in.
  • Shipping costs for both the return and redelivery shall be shouldered by the customer.
  • We have the right to deny returns and exchanges if the items do not meet our policy standards.

Shoots and Pull-Outs

  • For collaborations, feel free to shoot us an inquiry at hello.henryandlucy@gmail.com

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